**Promising and Structured Career Development Steps in Customer Care Department**

• Customer Care Advisor (III, II, I)
• Senior Customer Care Advisor
• Customer Contact Team Lead
• Assistant Manager Customer Contact
• Customer Contact Manager

Key Responsibilities

• Engage with clients on social networking platforms to enhance Cathay's brand reputation
• Agents to provide one-stop-shop customer service through all Digital (livechat, WhatsApp, FB messenger, etc.) and Telephone channels across CX, MPO and AML
• Recommend travel products, fares and services and provide after-sales support to customers
• Assist customers to reserve and make alteration of travel plans (ticket re-issuance)
• Support Customer Contact teams around the world when required
• Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application
• Handle reservation and ticketing issuance, re-issuance, upgrades for the airline’s loyalty and frequent flyer member
• Assist customer to resolve disservice situations e.g., determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur
• Respond to feedback and general enquiries from worldwide 24 x 7
• Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics
• Capture every sales opportunity to improve revenue generations

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Bachelor Degree in Communications/ Public Relations
• Minimum of 1-2 years digital platform handling experience would be an advantage
• Good command of written and spoken English
• Good spoken in Cantonese and Mandarin
• Proficiency in PC operation
• Customer service oriented attitude
• Great communication, listening and problem solving skills
• Ability to work as part of a team and independently
• Ability to work organized and focused
• Ability to work under pressure

Benefits

• Being part of a world-class service brand to be proud of 
• Roster based on a 5-day working week with flexible shift patterns to suit different lifestyles
• World-class training and structured career progression path 
• A safe and collaborative working environment which embraces a diverse and inclusive culture 
• Extensive medical coverage & insurance scheme for you and your dependents 
• Flexible retirement scheme 
• Discounted travel across many airlines for you and your family
• Apply flexible work arrangement